Privacy Policy

SourPuss NH Bakery

This Privacy Policy describes how SourPuss NH Bakery collects, uses, and protects your information when you purchase our baked goods, use our website, or sign up for our loyalty rewards program. We prioritize the security of our customers' data and comply with standard transparent disclosure practices.

1. Information We Collect

We collect information directly from you to complete your orders and improve your bakery experience:

• Contact details: Your name, phone number, email address, and physical delivery address.
• Order history: Specific details about your pastry purchases, custom cake orders, and preferences.
• Payment confirmation: Transaction data required to safely process payments, though we do not store full credit card numbers.
• Account information: Usernames, passwords, or security responses used for online ordering or rewards profiles.

2. How We Use Your Information

We use your data strictly to fulfill business commitments and optimize customer service:

• Order fulfillment: To bake, package, and deliver or prepare your items for pickup.
• Customer communications: To update you on custom order statuses or answer your specific inquiries.
• Marketing updates: To send updates on seasonal menus, special events, or loyalty discount milestones (only with your explicit consent).
• Security maintenance: To protect our website, identity verification tools, and store operations from fraudulent activity.

3. Sharing Your Information

We do not sell your personal data to third parties. We only share details with trusted service partners to execute operations:

• Payment processors: Secure digital gateways that authorize and process credit card payments.
• Fulfillment tools: Local delivery services or order pickup scheduling software.
• Marketing software: Email platforms used strictly to distribute our official bakery newsletters.
• Legal authorities: Government agencies, only when required by law to comply with valid legal processes.

4. Data Security & Storage

We implement industry-standard electronic and procedural safeguards to keep your personal data confidential. Your digital account credentials should remain private, and we highly recommend avoiding sharing passwords with anyone else. We keep your information only as long as necessary to provide bakery services or fulfill legal records retention.

5. Your Rights and Choices

You retain complete control over your private information:

• Opt-out options: You may unsubscribe from marketing texts or emails at any time by clicking the "unsubscribe" link.
• Data access: You can request a summary copy of the specific personal details we hold about your profile.
• Corrections: You can ask us to update or completely erase your contact data from our active customer directories.

6. Contact Us

If you have any questions, feedback, or requests regarding this policy, please reach out to us directly: